This Shipping Policy applies to orders placed through manhattan-bio.com and is provided by Manhattan Bio LLC, doing business as Manhattan Bio (“Manhattan Bio,” “we,” “us,” or “our”). Manhattan Bio does not directly warehouse, package, ship, or fulfill products. Orders may be processed and shipped by independent third-party manufacturers, suppliers, distributors, pharmacies, logistics providers, or fulfillment partners.
Order Processing
Orders are subject to account approval where applicable, payment authorization, product availability, supplier availability, and applicable legal or regulatory requirements.
Processing and fulfillment times are determined by the applicable third-party fulfillment source and may vary by product.
Any processing, shipping, or delivery timeframe displayed or communicated through Manhattan Bio is an estimate only unless expressly stated otherwise.
Shipping Methods
Shipping methods, carriers, packaging, and delivery services are determined by the applicable third-party fulfillment source.
Certain products may require expedited shipping, insulated packaging, temperature-control materials, or other specialized shipping methods.
Shipping charges, when applicable, may be displayed at checkout or otherwise communicated in connection with the order.
Temperature-Sensitive Products
Certain products may require specific temperature or storage conditions and may be shipped using insulated packaging, cooling materials, or other temperature-protective methods by the applicable fulfillment source.
Cooling materials may no longer be frozen or cold when a shipment arrives. This condition alone does not necessarily indicate that a product has been compromised.
If you believe a shipment may have been damaged or exposed to inappropriate conditions:
- Retain the product and all packaging;
- Follow any storage instructions accompanying the product;
- Do not discard the product; and
- Contact Support@manhattan-bio.com promptly.
Manhattan Bio may coordinate with the applicable supplier, manufacturer, distributor, or fulfillment partner to review the issue.
Receiving and Storage
The purchaser is responsible for:
- Providing a complete and accurate shipping address;
- Monitoring available shipment or tracking information;
- Ensuring appropriate personnel are available to receive deliveries;
- Retrieving delivered products promptly; and
- Following applicable storage and handling instructions after delivery.
Once an order has entered third-party fulfillment, address changes may not be possible.
Carrier and Fulfillment Delays
Manhattan Bio does not control third-party fulfillment providers or shipping carriers and cannot guarantee delivery dates or transit times.
Delays may result from product availability, fulfillment processing, carrier operations, weather, holidays, transportation interruptions, incorrect addresses, regulatory restrictions, or other circumstances outside Manhattan Bio’s reasonable control.
We will make reasonable efforts to assist with legitimate order or shipping issues.
Lost, Damaged, or Incorrect Shipments
Please inspect shipments promptly upon receipt.
If a shipment is lost, damaged, incomplete, incorrect, or appears compromised, contact Support@manhattan-bio.com promptly.
Please retain the product, shipping container, shipping label, and packaging. Photographs or other supporting information may be requested.
Manhattan Bio may coordinate with the applicable fulfillment provider or carrier to investigate the issue and determine whether replacement, credit, refund, or other action is available.
Shipping Restrictions
Certain products may not be available for shipment to all jurisdictions.
Shipping availability may depend on applicable law, licensing requirements, supplier restrictions, product requirements, carrier availability, or fulfillment limitations.
Manhattan Bio reserves the right to decline or restrict orders when required for compliance or when fulfillment is unavailable.
Contact
For general shipping questions, please contact Support@manhattan-bio.com or your Manhattan Bio representative.
For damaged, incorrect, lost, or potentially compromised shipments, please contact Support@manhattan-bio.com promptly so the issue can be documented and reviewed.
Manhattan Bio LLC